Ashlee Bobbitt

About Ashlee Bobbitt

Experienced telecommunications leader with specific experience with Management, Leadership, Customer Service, Call Centers, Product, Product Lifecycles, Market Research, and Strategic Planning. Skilled in Sales, Contact Centers, Management, Customer Experience, and Business Development. Strong professional with a bachelor\'s degree focused in Bachelor of Science in Business, BSB from University of Phoenix.

Experience

1. Sr Customer Experience Manager

   Arctic Slope Telephone Association Cooperative Astac

   Apr 2023 — Present · Anchorage, AK, US

   The Senior Customer Manager oversees maximizing customer interactions and encouraging repeat business by managing ASTAC’s internal and external stakeholders in addition to product and service management. This role is responsible for the strategic initiatives for both the Customer Experience and Product Team.This position is responsible for the full oversight of both the customer experience team, and Product Coordinator to make sure all interactions with customers are successful, satisfying, and foster a long-term relationship with ASTAC while subscribing to valuable and profitable products and services. The scope of work includes managing all Customer Experience Lead and staff (Billing, Customer Service, and Technical Support in both Anchorage, Alaska, and Utqiaġvik, Alaska), collaborating closely with key departments to enforce and support customer needs, and engaging in other activities that may include project planning, management, or support, as well as work quality assurance, training, and accountability.Responsibility extends to leading the Product and Customer Experience Team to growth and success.

Education

• University of Phoenix

  Bachelor's degree

  2018 — 2021

• University of Phoenix

  Associate's degree

  2009 — 2013