Ashlee Ward

About Ashlee Ward

Hey! I\'m a seasoned professional with a BA in English and over 15 years of dedicated customer service experience. With more than a decade of successful management in the call center industry, I\'ve honed my skills in team leadership, problem-solving, and delivering exceptional customer experiences. My recent role as a Client Services Consultant for a MSP (Managed Service Provider) has allowed me to leverage my expertise in optimizing clinical and IT services and support.Furthermore, I bring a wealth of experience from managing a Business Development Centers (BDC) in the automotive industry. There, I created effective call scripts, made successful cold calls, and implemented strategies that led to a remarkable increase in customer satisfaction on CSI scores.In addition to my extensive customer service background, I bring a wealth of Microsoft Office experience, ensuring efficiency and organization in my work. My passion for reading and writing is not just a profession but a personal love. It fuels my commitment to excellent communication and sharp problem-solving. Outside of work, you\'ll often find me with my nose in a book, cheering on my favorite sports teams, or exploring the great outdoors.Let\'s connect and explore how my skills, including Microsoft Office proficiency and a strong penchant for reading and writing, can contribute to your organization\'s success. ̈

Experience

1. Client Services Consultant

   Rightsourcing By Magnit

   Oct 2022 — Present

Education

• California State University-Sacramento

  Bachelor’s Degree, English Language and Literature, General

  2013 — 2016

• Sierra College

  Associate of Science (AS), Behavioral and Social Science

  2009 — 2013