Ashlee Petrowsky
Assistant Manager - Guest Experience & Visuals @lululemon
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WORK HISTORY
Assistant Manager - Guest Experience & Visuals @lululemon
Richmond, BC, CA
Store Manager Proxy when Store Manager is on vacation •Helped raise guest experience by 13% this year compared to last year •Rose guest experience score by 13% in 2 months 50 to 63 and 10% in 4 months 50 to 60.•Supported Store Manager in building a Guest Experience Strategy each month to support growth •Have successfully had 3 Direct Reports move into Seasonal Guest Experience and Product Operations Lead positions within 6 months working on their development •Recruit, hire, train, and coach over 65-70 staff members on customer service skills, food & beverage knowledge, sales, health & safety standards, operations and growth opportunities. •Recruit through ATS and in person by active recruiting, and attend group interviews and complete onboarding processes for new hires •Complete onboarding for new hires and complete offer letters based off of experience and skills •Collaborate with Store Manager, Assistant Managers and Leads on performance from educators, store business metrics and hiring •Complete store flips for visual merchandising and work closely with Visual Merchandising specialist with completing tasks, execution and visual standards •Complete walkthroughs with VMS and SM for visual merchandising and provide feedback and coaching when needed •Complete visual merchandising assessments for optimal store layout, marketing, and mannequins •Visual merchandising photo was chosen twice to posted in North America VM Forum for inspiration for other stores when setting VM. •Help build and strategize a Visual Merchandising team to complete VM execution •Shrink has dropped from 22% to 7% in 9 months•Support in Product Operations meetings to build a consistent and strong BOH team and follow compliance for SOPs and Health & Safety • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and development check-ins. • Lead performance management activities
EDUCATION
Henry James Secondary School
Diploma
SKILLS
ABOUT ASHLEE PETROWSKY
As a Store Manager I have led high performing teams for over 10 years. I have consistently delivered exceptional customer service, operational excellence and exceeding expectations when it comes results.I was the recipient for the Store Manager of The Quarter Award and held the Top Customer Experience Score in Western Canada, Area and District for over a year. I also was a district store manager trainer and served as a district hiring advisor, contributing to the growth and development of the district and company. I am passionate about creating a positive and inclusive work environment, fostering a culture of collaboration and innovation, and driving business results through strategic planning and execution.My hands-on approach to leadership, combined with my ability to analyze performance metrics and identify opportunities for improvement, has enabled me to consistently deliver strong financial results while ensuring the development and growth of my team.
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