Ashlee Matheny

About Ashlee Matheny

I’m a Senior Level Leader experienced in managing performance leadership, client retention and success, business operations and cost management, conduct product overviews for prospects/sales, associate engagement, development and performance management as well as business transformation. I consistently partner with our large complex clients to provide solutions for their ongoing Business, Compliance & Human Capital Management (HCM) needs.

Experience

1. Senior Director Client Services

   ADP

   Jan 2014 — Present

   Promoted rapidly through a series of increasingly responsible management positions based on strong financial, operational and cross functional team leadership & performance Monitor and analyze our internal and external service providers Key Performance Indicators (KPIs), identify challenges, trends and inefficiencies to proactively address performance issues and manage service quality • Manage client Service Level Agreements (SLA’s) to ensure metrics are achieved and fees at risk are minimized• Regularly prepare, facilitate & present executive review sessions (internal/external)Leadership & Collaborative Engagement • Managing 120-plus employees between two regional locations• Lead management teams in budgets and forecasting to support business growth • Fosters an environment for associates to think outside the box and empower to share process improvements • Drive employee satisfaction by focusing on engagement, performance and growthIdentify and participate in key company council initiatives to create efficiencies, improve cost, improve quality of service delivery, and increase employee engagement and client satisfaction• Key projects: W-2 Reconciliation, Production Plan, Payroll Dashboard and Standard Operating Procedure (SOP’s)• Assimilate quickly and provide successful results with little to no supervision required• Lead internal/external projects w/little to no supervision required

Education

• Edmonds College

  Accounting and Business/Management

Skills

• Program Management
• Vendor Management
• Interviews
• Adp Payroll
• Bpo
• Hris
• Service Delivery
• Business Analysis
• Leadership
• Training
• Team Leadership
• Benefits Administration
• Applicant Tracking Systems
• Human Resources Information Systems (Hris)
• Account Management
• Change Management
• Project Management
• Management
• Team Building
• Human Resources
• Payroll Taxes
• Employee Engagement
• Onboarding
• Employee Benefits
• Software Documentation
• Performance Management
• Crm
• Outsourcing Management
• Talent Acquisition
• Cross-Functional Team Leadership
• Enterprise Etime
• Strategic Planning
• Employee Relations
• Project Implementation
• Talent Management
• Process Improvement
• Payroll
• Adp Reportsmith
• Client Focused
• Customer Service