Ashlee Long

About Ashlee Long

I am a research-driven operations and client experience professional with a background spanning healthcare-adjacent research, SaaS documentation, and customer service leadership. Across academic, technical, and service environments, I have consistently served as the bridge between complex systems and the people who rely on them.With experience leading multi-project research initiatives, developing user-centered documentation, and managing high-volume client operations, I specialize in translating data and technical information into actionable insights that improve workflows, drive satisfaction, and support strategic decision-making. My work integrates quantitative analysis, stakeholder communication, process improvement, and team mentorship.Whether conducting research, managing client relationships, or developing technical documentation, I bring a data-informed, collaborative approach focused on clarity, accountability, and measurable impact.

Experience

1. Research Lab Director

   Fielding Graduate University

   Sep 2024 — Present

   Lead multiple concurrent initiatives, tracking performance metrics and identifying areas of risk and opportunity.• Serve as liaison between research teams and faculty leadership, ensuring alignment and transparency.• Present performance insights and strategic recommendations to stakeholders.• Mentor and supervise 100+ team members to drive accountability and collaborative success.

Education

• University of North Carolina at Charlotte

  Bachelor of Science - BS, Psychology

• North Carolina Central University

  Master of Arts - MA, Psychology

• Fielding Graduate University

  Doctor of Philosophy - PhD, Clinical Psychology