Ashlee Despain

Guest Services Shift Lead @Provo Parks And Recreation

UT, US

Connect with and care for guests by prioritizing their needs and questions resulting in greater satisfaction with experience Establish a safe and welcoming environment for the public through facilitating entry of guests via membership creation for 200+ guests and monitoring check-in process of daily admissions Organize recreational program schedules using Microsoft programs and communicating with participants via email, over the phone, and in person to establish clear objectivesTrain 15+ new employees in all guest services responsibilities, including front desk duties, child care, food handling, and fitness equipment organization Accomplished the implementation of the center’s 10th Birthday Party Event in May 2023 by organizing event activities with staff and supervisors and providing 10+ extra working hours to ensure event success

Brigham Young University

Bachelor of Science - BS, Experience Design and Management