Ashit Gawai
- Role
- Customer Success Account Manager at Adobe
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ashit Gawai
Meet Ashit, who is a driven IT Enterprise Sales Manager with a reputation for delivering…
Experience
Customer Success Account Manager
Sep 2024 — Present · Bengaluru, IN
Principal Responsibilities: Maximize revenue, growth, and expansion within the existing customer base in North America by implementing strategic solutions for major accounts, fostering strong relationships, identifying new opportunities, and managing accounts effectively.Analyze Customer Data: Research customer contracts and purchasing history using Adobe\'s internal systems and external platforms (LinkedIn, ZoomInfo) to identify expansion opportunities.Renewal & Upselling: Secure and validate renewal orders while maximizing retention and upsell potential within the install base.Customer Engagement & Issue Resolution: Collaborate with internal support teams to address customer concerns related to Adobe products, ensuring a seamless experience.Strategic Proposal Development: Prepare complex proposals, respond to RFPs/RFIs, and showcase solutions with creativity, entrepreneurial insight, and specialized expertise.Relationship Building: Cultivate trust-based relationships with internal and external business partners, leveraging resources to drive successful renewals.Proactive Account Growth: Engage with accounts throughout the year to identify and close upsell opportunities, ensuring timely contract renewals.Cross-Border Sales Growth: Strengthen collaboration with sales directors, marketing teams, and country managers to drive expansion across North America.
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