Ashish Shenoy

About Ashish Shenoy

Senior People Strategy leader with 19+ years cross-industry experience across market research, IT services, BFSI, healthcare, and contact centres. Trusted partner to CEOs and CXOs in high-level scaling up of organizations, building people systems from the ground up that link culture, productivity, structure, and gross margins to business outcomes.Known for designing data-led workforce models, moving organizations from legacy appraisal systems to skill-based evaluation, and embedding governance, DEI, and engagement frameworks that improve leadership decision-making, compliance readiness, and employee experience at scale.Career Highlights- Led end-to-end people strategy for a 450-member organization, scaling HR from mid-level transactional delivery to high-level scaling up of an organization, covering workforce planning, performance, rewards, governance, and culture- Designed a Productivity and Utilization Matrix that increased utilization from 67% to 85%, enabling visibility into under utilization, billability gaps, and deployment efficiency- Mapped revenue to employee cost, enabling gross margin tracking at unit level with 82% revenue-to-employee cost efficiency, supporting leadership decisions on structure, hiring, and investment- Transitioned the organization from a legacy appraisal rating system to a skill-based evaluation framework, linking role expectations, skills, and career progression- Delivered measurable improvements in ESAT scores achieving 79% score, contributing to Great Place to Work (GPTW) certification- Implemented Agentic AI-enabled employee self-service using GREYTHR HRMS leading to 30% reduction in HR queries- Improved recruitment closure turnaround by 30% through automated screening- Optimized designation-wise employee ratios, resulting in cost optimization at the bottom of the pyramid by 20%- Led ISO 9001 and ISO 27001 certifications, aligning people processes to audit-ready governance frameworks.Awards/Recognition: Great Place to Work Certification; ISO 9001 & ISO 27001 Certifications; People First Leader Award (Employee Empowerment Conclave 2023)

Experience

1. Chief People Officer

   Grand View Research, Inc

   Jan 2022 — Present

   Scope: HR leadership for 450 employees | Reporting to MD- Partnered with CEO and CXO leadership to define people strategy for high-level organisational scale-up, aligning workforce structure, productivity, and culture with business objectives- Designed and implemented a Productivity and Utilisation Matrix measuring investment versus effective delivery time, increasing utilisation from 67% to 85%, enabling proactive workforce optimisation- Linked revenue to employee cost at business-unit level, enabling gross margin visibility with 82% efficiency, supporting leadership decisions on role mix, hiring velocity, and cost structure- Led transition and 100% adoption, from rating-based appraisals to a skill-based evaluation framework, linking KRAs, skills, and career progression to rewards and development- Built organisation-wide skill matrices, enabling structured career paths, succession planning, and capability-based progression conversations- Backfills optimised by lower head count at the mid layer vs cost optimization at the bottom of the pyramid by 20%- Delivered measurable improvements in employee engagement and ESAT, contributing to Great Place to Work certification and 79% ESAT- Implemented Agentic AI-based employee self-service on GREYTHR HRMS, reducing manual HR dependency- Automated recruitment screening and integrated Zoho Recruiter, improving closure turnaround by 30%- Established leadership dashboards covering headcount, attrition, utilisation, productivity, gross margins, engagement, and appraisals which help[ed in reducing Bottom Line Cost - Led ISO 9001 and ISO 27001 implementation as part of a 3-member core team- Acted as senior advisor on performance management, conduct matters, policy interpretation.

Education

• Sinhgad Institute Of Management

  Master of Business Administration (M.B.A.), Human Resources Management and Services

Skills

• Personnel Management
• Talent Management
• Employee Engagement
• Performance Management
• Business Process Outsourcing (Bpo)
• Screening
• Employee Benefits
• Employee Relations
• Hris
• HR Policies
• Strategic HR
• Service Delivery
• Technical Recruiting
• Team Management
• Competency Management
• Performance Appraisal
• Bpo
• Management
• Analytics
• Business Strategy
• Sourcing
• Vendor Management
• Negotiation
• Human Resources
• People Skills
• Recruitments
• HR Consulting
• Recruiting
• Benefits Negotiation
• Talent Acquisition
• Organizational Performance Management
• Change
• Onboarding