Ashish Misra
Customer Success at MoEngage
- Role
- Senior Customer Success Manager at MoEngage
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ashish Misra
With almost 8 years of experience in the SaaS industry managing enterprise accounts, I\'m all things Customer Success. With an intent of solving complex business problems, I deliver value at the heart of every conversation, owing the customer lifecycle end to end. Leading cross-product trainings (+new features), structuring post sales discovery and onboarding, liaising with cross-functional internal teams, driving product consumption & adoption, nurturing meaningful relationships, c level stakeholder management, developing retention strategies/success plans, leading and owning renewals, relaying product feedback with actionable insights and eventually delivering success whilst ensuring top tier CX all along.\"Never give up on a goal because it might take a lot of time to accomplish, this time will pass anyway!\"
Experience
Senior Customer Success Manager
Jun 2024 — Present · Gurugram, IN
Owning the product to build value led strategies with an overall portfolio of $1.7M ARR, oversee implementation and guide customers to leverage the power of marketing automation• Nurturing and building stakeholder relationships, while also liaising internally with engineering, product management and solution engineering• Building customer champions and nurturing C level connections• Working on strategies for growth and revenue expansion• Leading Quarterly Business Reviews across the book of business• Maintaining and regularly updating success plans and retention strategies to mitigate churn and maximise NRR•Identifying any Early Warning Signs (EWS) and curating strategies to build elongated LTV
Education
General Raj's Shankaran Memorial School
High School, Science
2002 — 2014
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business Administration and Management, General
2022 — 2024
Maharshi Dayanand University
B.tech, Electronics and Communications Engineering
2014 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.