Ashish Kumar

About Ashish Kumar

I operate at the intersection of strategy, governance, and large-scale execution.With 22+ years of experience across manufacturing, IT/BPO, e-commerce, and global shared services (GCC/GBS), I have built and scaled operational ecosystems that deliver measurable business outcomes across finance, customer experience, and enterprise transformation landscapes.At ABB, partnering for Global Program & Transformation at GBS / GCC, contributing to enterprise Finance Transformation across 21+ countries, ERP integrations into SAP S/4HANA Central Finance (for one of the division end-to-end), operating model redesign, and post-M&A/carve-out stabilization. Focused on automation, governance, and measurable performance impact across global GCC/GBS operations.My work has driven strengthened automation adoption and improved FAO process governance across complex matrix environments. I partner closely with global stakeholders to translate strategic priorities into disciplined execution.Prior to this, I led delivery excellence for associates at Concentrix, embedding operational rigor and delivering $5 to $7M annual cost savings. At Snapdeal, I redesigned customer operations and compliance frameworks, improving customer journey metrics while reducing risk exposure. My foundation in Six Sigma, vendor/customer process transformation, and R&D at LG Electronics shaped my structured, data-driven leadership style.What differentiates me:• Ability to translate strategy into enterprise execution• Strong governance and performance management architecture capability• Experience operating in matrix, cross-regional environments• Cost, productivity, and automation-driven mindset• Executive stakeholder alignment and influence without authorityMy leadership journey reflects a consistent evolution:Engineering Rigor → Process Excellence → Digital Agility → Global Delivery → Enterprise Transformation → Strategic Execution.I am now exploring senior roles across GCC, GBS, and enterprise operations — including Chief of Staff, Transformation Head, and COO-track opportunities — where I can drive structured growth, operational resilience, and scalable performance.

Experience

1. Assistant Vice President - Gbs (Global Business Services)

   ABB

   Sep 2021 — Present · Bengaluru, IN

   Currently leading FAO-R2R-side PMO for ABB’s Finance Transformation Program (FTP) and SAP Central Finance deployment, driving end-to-end service migration, operating model harmonization, governance frameworks, and performance stabilization across global operations.Key impact areas include:• Enterprise Programs Delivered: – B&R Finance Operations integration across HQ + 20 countries (End-to-End for FAO) – RARO Robotics Finance carve-out with full ERP separation and operational continuity (For R2R & Intercompany)• Intercompany Transformation: Increased e-invoicing automation from 50% to 82%; improved ICMR automatch from 8% to 60%.• Automation & Governance: Implemented Process Dashboards, RPA solutions, and bot-driven process optimization to reduce manual effort and enhance controls.• Operational Performance Improvement:– Reduced Overdue AP by 36%– Reduced GRIR aged items by 39%– Improved Paid-on-Time by 10%

Education

• LG Electronics, KOREA

  Black Belt in Six Sigma

  2007 — 2007

• Board of Technical Education, Uttar Pradesh

  Mechanical Engineering (Automobile Engg)

  2001 — 2003

• Institute of Management Technology, Ghaziabad

  Business Administration

  2005 — 2007

• LG Electronics India

  Green Belt in Six Sigma

  2006 — 2006

• Indian Statistical Institute (ISI), New Delhi

  Master Black Belt in Six Sigma, Business Statistics

  2013 — 2013

• COPC Inc, USA

  Registered Coordinator for COPC

  2011 — 2011

Skills

• Business Strategy
• Project Planning
• Quality System
• Manufacturing
• Management
• Operational Excellence
• Leadership
• Project Management
• Quality Assurance
• Team Management
• Iso
• Business Process Improvement
• Continuous Improvement
• Quality Management
• Process Excellence
• Performance Management
• Process Engineering
• Six Sigma
• Quality Auditing
• Strategy
• Vendor Management
• Process Improvement
• Lean Manufacturing