Ashish Kumar
Help Desk Specialist @RieVax
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WORK HISTORY
Help Desk Specialist @RieVax
Burlington, ON, CA
User Assistance:• Answering incoming calls, emails, or chat messages from users seeking technical assistance. • Providing friendly and patient customer service while actively listening to user issues.Create Asset Records:• When a new PC is deployed or an existing one is assigned to a user, create an asset record in your chosen system.• Include details such as the PC\'s make, model, serial number, asset tag, purchase date, and warranty information.
EDUCATION
Fanshawe College
Computer System Technician, Computer System Technician
ABOUT ASHISH KUMAR
System Administration- Active Directory, Group Policy Management, Windows Deployment, Services, DHCP, DNS, VMware, VPN, System patches, Azure, Windows Servers R2, MySQL, PowerShell Scripting, Microsoft SQL Server, Virtualization, Task Automation, Troubleshooting. Networking- Routing and Switching, WAN, Wireless, Network Administration, LAN Designs, VLANs, Access, Control Lists, Spanning Tree Protocol, Juniper/Cisco routers & switches, EtherChannel and Dynamic Routing, Firewalls and Security, Networking, TCP/IP, SMTP, TFTP, Troubleshooting. Professional- Excellent time management, organization, and multi-tasking skills, Professional business manner, outstanding customer service and communication skills, Problem Solving Skills.
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