Ashish Jg
Senior Technical Writer @Stats Perform
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WORK HISTORY
Senior Technical Writer @Stats Perform
Bengaluru, IN
Leading a team of technical writers in creating and maintaining documentation for complex software products.• Achieved a 20% improvement in documentation accuracy through rigorous proofreading and review processes.• Developed API endpoint documents for critical APIs, resulting in a 15% increase in developer productivity.• Spearheaded the migration of documentation for multiple products, reducing errors by 25% and improving user satisfaction.• Collaborated closely with SMEs to ensure accurate and comprehensive content.• Successfully delivered projects within tight deadlines, consistently exceeding client expectations.• Led training sessions for new team members, enabling them to work independently.
EDUCATION
Nitte Meenashki Institute of technology
Bachelor’s Degree, Electronics and Communications Engineering
SKILLS
ABOUT ASHISH JG
Passionate technical writer with 8+ years of experience crafting comprehensive and user-friendly documentation across various domains:• Technical Mastery: Possesses expertise in crafting API documentation, user manuals, developer guides, release notes, and online help files.• Agile Champion: Successfully implements Topic-based authoring and leverages XML for structured documentation in agile environments.• Tool Specialist: Proficient in industry-standard tools like Adobe FrameMaker, Rob Help, Captivate, MS Office, MS Visio, Swagger, and Github.• Collaboration Pro: Demonstrates effective team management skills in delegating tasks, resolving conflicts, and providing performance feedback.• Results-Oriented: Proven track record of delivering high-quality documentation that improves user adoption and reduces support tickets by 20%(quantify your achievements).Highlights:• Developed and launched API documentation for a new product, leading to a 20% increase in developer adoption.• Streamlined internal knowledge base using Topic-based authoring, resulting in a 30% decrease in employee onboarding time.• Successfully transitioned documentation processes to Agile methodology, improving team collaboration and project delivery speed.• Freelance experience as AI Evaluation Specialist - assessing the quality, accuracy, and relevance of AI outputs, often using predefined metrics or rubricsEducation:• Bachelor of Engineering in Electronics and Communication (NMIT Bengaluru)Certification:• How to Research and Write Using Generative AI Tools• Certification in Technical writing from TechTotal Soft Systems Pvt Ltd.• Certification of completion in Project Management Foundations.• Certification of completion in How to Boost Your Productivity with AI Tools• Certification of completion in How to Introduction to Artificial Intelligence
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