Ashish Gowda
Billing Advisor & Analyst @BT Group
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WORK HISTORY
Billing Advisor & Analyst @BT Group
Belfast, GB
In my current role, I manage and resolve complex billing enquiries, from dual charges and incorrect invoicing to account closures, ensuring every case is handled accurately and efficiently. I take pride in delivering a first-class service that not only resolves immediate issues but also safeguards long-term customer trust. Acting as Team Lead during holiday periods has given me the opportunity to coordinate a 15-person team, maintain operational standards, and provide guidance that helps colleagues perform at their best.Collaboration is central to my work. I partner with internal systems teams to identify and rectify billing errors at source, preventing recurrence and improving processes. I maintain meticulous records of all client interactions and payment arrangements, ensuring compliance and data integrity.This approach has delivered tangible results. I have successfully managed over 40 queries per day while processing payments exceeding per month, maintaining a 95% first-contact resolution rate. I have also supported over 200 customers during high-pressure live events, securing a 92% satisfaction rating, and spearheaded revenue recovery by arranging payment plans for more than 150 overdue accounts, generating in additional monthly income.Through a combination of analytical skill, customer focus, and leadership capability, I have been able to strengthen operational efficiency and deliver measurable business impact in a high-volume, fast-paced environment.
EDUCATION
Singhania University
Bachelor of Arts - BA, Business/Managerial Economics
Queen's University Belfast
MSc in Management, Business, Management, Marketing, and Related Support Services
ABOUT ASHISH GOWDA
I am a Master’s graduate with a passion for solving complex problems, improving processes, and building meaningful connections that drive results. My academic background spans business, finance, operational management, supply chain, and project delivery, giving me a solid foundation to understand how organisations function and how they can excel.What excites me most is turning theory into practical impact. I thrive on analysing challenges, breaking them down into actionable steps, and delivering solutions that balance efficiency, quality, and customer satisfaction. Whether it’s navigating multiple priorities, interpreting data for better decision-making, or aligning diverse stakeholders towards a shared goal, I bring structure, focus, and adaptability to every situation.Collaboration is at the heart of how I work. I build strong relationships by listening, understanding needs, and communicating clearly, ensuring that clients, colleagues, and partners feel supported and informed. I’m equally comfortable working independently to meet deadlines or stepping into a leadership role to guide a team through demanding projects.Alongside my operational and analytical skills, I bring a strong customer focus, financial awareness, and commercial mindset. I’m confident using digital tools, CRM systems, and data analysis platforms to manage information, track performance, and generate insights that inform strategy.I am driven by curiosity, resilience, and a commitment to continuous improvement - qualities that have enabled me to adapt quickly in fast-changing environments and deliver measurable outcomes. I see every challenge as an opportunity to learn, innovate, and create value, and I am now looking to apply this approach within a graduate programme that will stretch my skills, accelerate my development, and allow me to make a meaningful contribution from day one.
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