Ashish Yadav
Customer Success Manager at Roambee India Private Limited
- Role
- Customer Success Manager at Decklar
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Jul 2023 — Present · Mumbai, IN
Strategic & Technical Client Management:o Manage complex projects for clients from Initiation to closure.o Analyze client needs (Supply chain, technology)o Design and implement solutions (POC/UAT) to drive value.o Integrate solutions with client systems (TMS/WMS/ERPs)o Track and report on project success (Metrics, KPI) Full Account Lifecycle Ownership:o Manage client onboarding, renewals, up/cross-sell.o Conduct QBRs, service reviews, and product training.o Ensure account health and overall product adoption.o Build replicable use cases for the region. Growth & Strategy:o Maximize MRR & ARR for assigned client base and drive new revenue opportunities.o Develop GTM strategies.
Education
BABU BANARASI DAS NATIONAL INSTITUTE OF TECHNOLOGY AND MANAGEMENT, LUCKNOW
Bachelor of Engineering - BE
2008 — 2012
ITM Group of Institutions
PGDM
2013 — 2015
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