Ashish Yadav

Customer Success Manager at Roambee India Private Limited

Role
Customer Success Manager at Decklar
Location
Thane, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Success Manager

    Decklar

    Jul 2023 — Present · Mumbai, IN

    Strategic & Technical Client Management:o Manage complex projects for clients from Initiation to closure.o Analyze client needs (Supply chain, technology)o Design and implement solutions (POC/UAT) to drive value.o Integrate solutions with client systems (TMS/WMS/ERPs)o Track and report on project success (Metrics, KPI) Full Account Lifecycle Ownership:o Manage client onboarding, renewals, up/cross-sell.o Conduct QBRs, service reviews, and product training.o Ensure account health and overall product adoption.o Build replicable use cases for the region. Growth & Strategy:o Maximize MRR & ARR for assigned client base and drive new revenue opportunities.o Develop GTM strategies.

Education

  • BABU BANARASI DAS NATIONAL INSTITUTE OF TECHNOLOGY AND MANAGEMENT, LUCKNOW

    Bachelor of Engineering - BE

    2008 — 2012

  • ITM Group of Institutions

    PGDM

    2013 — 2015

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Ashish Yadav — Customer Success Manager at Decklar in Thane, MH, IN | Unifers