Ashish Vhatkar
💼 Customer Support Pro | Digital Marketing Specialist | Google-Certified | SEO, Social Media, & Content Strategy
- Role
- Customer Support Representative at Hitech Digital Solutions
- Location
- Osmanabad, MH, IN
- LinkedIn followers
- 500 followers
About Ashish Vhatkar
Experienced professional with over three years of expertise in BPO settings. Skilled in managing Oracle database systems, sales cloud, and Opro for processing and delivering medical orders globally. Known for exceptional customer support via live chats and email, with accolades such as Star Performer of the Month and Elite Squad Award. Consistently productive with a 99.9% efficiency rate. Eager to take on new challenges and contribute to a dynamic team.
Experience
Customer Support Representative
Mar 2022 — Present · Ahmedabad, IN
Collaborate with international clients using the Office 365 Cloud System to perform tasks related to client software.Update international customer orders in the client oracle and opro system, ensuring accuracy and timeliness.Generate daily production reports based on collected data.Maintain regular communication and coordination with clients to address concerns or inquiries. Processed over orders efficiently and accurately within the client\'s system which helped to increase customer satisfaction and reduced order processing time impacted the overall bussiness by 15%.Report daily assignments to the project co-ordinator, provided updates on progress and completion. Assign work to team members and ensured that gets completed under the time to maintain required SLA, for atmost customers satisfaction.Communicate via email with clients and colleagues to exchange necessary information.Attend daily/weekly meetings with clients and internal stakeholders to discuss project updates and objectives.
Education
Maharashtra State Board Of Technical Education
Diploma
2019 — 2022
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