Ashish Tyagi
Senior Director Of Operations -Brilliance Cyber Systems INCTeam Management# Client Interaction# Team Building# Delivery Management# Account Management
- Role
- Senior Director of Operations - Us Staffing & Recruitment at Brilliance Cyber Systems
- Location
- Fairfield, CT, US
- LinkedIn followers
- 500 followers
Experience
Senior Director of Operations - Us Staffing & Recruitment
Jul 2025 — Present · Fairfield County, CT, US
Key Responsibilities:Develop and execute operational strategies aligned with the organisation\'s business goals in the US staffing and recruitment domain.Lead long-term planning to ensure operational scalability, sustainability, and profitability.Identify new market trends, opportunities, and innovations to keep the company ahead in the competitive landscape.Oversee day-to-day operations of the US staffing business, ensuring excellence in delivery, compliance, and service levels.Streamline processes, define KPIs, and implement performance metrics for continuous improvement.Manage budgets, forecasts, and cost optimisation initiatives.Drive high-volume staffing and recruitment strategies across IT/Non-IT, Engineering, Manufacturing, Legal, Healthcare and specialized verticals (W2, C2C, H1-B, Full time, Direct Client\'s etc.).Ensure timely and quality delivery of talent solutions to clients while maintaining high client satisfaction.Partner with client delivery and sales teams to align recruitment goals with business objectives.Lead, coach, and mentor a large cross-functional team including recruiters, account managers, operations managers, and back-office staff.Foster a performance-driven, transparent, and collaborative work culture.Build a leadership pipeline and succession plan for key operational roles.Maintain strong relationships with key clients, ensuring service excellence, client retention, and account growth.Oversee SLAs and client escalations with a strong focus on resolution and satisfaction.Ensure all operational activities comply with US labor laws, immigration regulations, and client-specific policies.Mitigate risk by overseeing internal controls, audits, and compliance reporting.Work closely with C-level leadership to report on operational health, challenges, and business forecasts.Collaborate with Finance, HR, Legal, and IT to support operational goals and ensure alignment across departments.
Education
Delhi University
Bachelor in Commerce , COMMERCE
2002 — 2006
PGDM in Finance - Ignou University
PGDM in Finance - MBA, Accounting and Finance
2008 — 2010
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