Ashish Thakur
HR contact center Associate at Amazon
- Role
- HR Contact Center Associate at Amazon
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Ashish Thakur
With over 5 years of unwavering dedication in the dynamic realms of HR, customer service, and with a career journey that\'s taken me through prestigious organizations like Justdial, Concentrix, and Amazon, I\'ve honed the art of going the extra mile to ensure the well-being of employees. I possess a profound understanding of client needs, a knack for delivering the perfect product, and a passion for HR excellence. My current role has pivoted, but my commitment remains the same – I now focus on meticulously reviewing and settling employee health benefit claims, ensuring their peace of mind and satisfaction. My core competencies span a diverse range, from Excel wizardry and efficient document handling to seamless scheduling and account management. I excel in delivering top-notch customer service and dissecting the intricate world of HR analytics. My niche lies in HR rewards, leaves, policies, and benefits management, where I\'ve demonstrated unparalleled expertise. My track record reflects an ability to thrive independently and excel in fostering strong interpersonal relationships. I have a natural talent for people management and a genuine passion for nurturing development and growth. Let\'s connect and explore how my unique blend of HR skills can benefit your organization\'s success.
Experience
HR Contact Center Associate
Jun 2022 — Present · Hyderabad, IN
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. • Serve as the first point of contact for leave, disability, and accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process. • Resolve such inquiries by referring to available documentation e.g. frequently asked questions and standard operating procedures…
Education
RTMNU
Bachelor of Business Administration (BBA)
2012 — 2015
RTMNU
Master of Business Administration - MBA
2016 — 2018
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