Ashish Tajna

Associate Customer Experience Manager @Zolo

Bengaluru, IN

In this role, I support the customer experience function by ensuring smooth communication and timely resolution of customer concerns. I work closely with internal teams to improve service quality, maintain customer satisfaction, and handle daily operational tasks related to customer support. I focus on understanding customer needs, solving issues efficiently, and contributing to a positive customer journey through professional coordination and service improvement.Key Roles & Responsibilities:Managed customer queries and concerns through calls, chats, and emails in a timely mannerEnsured quick and effective resolution of complaints while maintaining service standardsCoordinated with operations, housekeeping, and maintenance teams to address customer issuesTracked customer feedback and shared insights to improve service qualityAssisted in handling escalations and ensured smooth end-to-end customer experience

Lovely Professional University

Bachelor of Business Administration - BBA, Aviation/Airway Management and Operations