Ashish Singh
Manager – Incident, Problem & Change Management @ Colt Technology Services | ITIL | Python & SQL Automation | ITSM & Service Reliability
- Role
- Incident Problem & Change Manager at Colt Technology Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Incident Problem & Change Manager
Jun 2023 — Present · Gurugram, IN
In my role at Colt Technology Services, I drive Incident, Problem, and Change Management processes within an ITIL-aligned ITSM environment, ensuring service stability, SLA compliance, and operational excellence.I leverage Python and SQL to automate incident reporting, enhance data analysis, and improve operational visibility across service functions. By developing dashboards and performance metrics, I enable proactive trend analysis, root cause analysis (RCA), and continuous service improvement initiatives.I actively manage major incidents, coordinate cross-functional technical teams, and lead structured post-incident reviews to minimize recurring issues and improve MTTR. Additionally, I support Change Management governance by participating in CAB discussions, assessing risk impact, and ensuring controlled and compliant change implementations.I work extensively with ITSM tools such as ServiceNow and JIRA for incident lifecycle management, ticket tracking, escalation handling, and reporting. My focus remains on service reliability, stakeholder communication, process governance, and data-driven decision-making to strengthen overall IT operations performance.
Education
Great Lakes Institute of Management
Postgraduate Degree, Data science and engineering
Goethe Institut Indien
C1
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