Ashish Singh

About Ashish Singh

Experienced Transfer Agency & Fund Operations Specialist | 14+ Years | Team Leadership | Process & SLA ExcellenceI’m a results-driven operations professional with over 14 years of experience in the Transfer Agency domain, specializing in UK/US/Ireland investment platforms, with a strong background in dealing, stock transfers, ISA/UTAPP processing, fund switching, deceased accounts, dividend setup, and fee management. Proven record of managing teams in 24/7 shift operations, handling SLA adherence, quality audits, exception management, and client query resolutions. Led end-to-end ownership of BNFS IT cycle monitoring, USIS reporting, Ireland TA/fund account reconciliations, and project transitions. Expertise in SOP creation, team cross-training, automation opportunities, and performance management. Collaborated directly with clients, internal stakeholders, and audit teams for timely and accurate reporting.🧩 Currently exploring challenging leadership roles (Team Lead, Deputy Manager, AVP) in investment banking operations,fund administration, or fund services with reputed financial institutions.

Experience

1. Senior Associate Team Lead

   State Street

   Jul 2022 — Present

   Implementing policies, procedures, and organizational structures within the Policies & Guidelines to ensure the smooth functioning of the departmentManaging and maintaining records of clients who own corporations or mutual fund\'s stocks or bonds in company\'s booksProviding world-class service in the financial market by achieving process SLAs and error-free transactions along with the Line of Business objectives with the teamWorking for the Dealing - Dividends distribution for 90 Management Companies spread across Europe as a part of IFDS business in IrelandWhile processing dividend payment if we get any types of break we ensure break is resolved on timely manner so that payment can meet the decided settlement dateTo resolve the break we connect or escalate the issue on priority level with relevant teams such as fund accounting, Registration, Dealing, Capstock etc. so that the task or payment can be processed within the stipulated settlement periodWe also do Pre settlement and Post settlement checks once all data received then we proceed further steps for running Electronic Transfer application before and after doing settlement to match the transaction details in the system for Purchase, Redemption, Switch, Transfer and dividendCalculating all the monthly, quarterly, bi-annually and annual distribution of dividends for all the management companies as per the frequencyResponding on client emails and investigates of the escalation and finds the root cause of the error and also provides the control on the basis which helps to reduce the errorsCreated daily, weekly, and monthly reports for all regions in investment banks to meet their requirementsOverall 150 reports are sent on daily basis as per the set of deadline. If there is any delay, we immediately highlight it to the relevant team and set up a meeting to resolve it and also find the root cause of the issueAs a team leader my role is to audit the final reports & send these reports to internal & external

Education

• University of Mumbai

  Bachelor of Commerce

  2010 — 2010

• Guru Nanak College of Arts Science and Commerce

  Bachelor's degree, Business/Commerce, General

  2006 — 2009