Ashish Singh

About Ashish Singh

I have 2.8 years experience in clover infotech.From July 2021 to Till Today Technical support Engineer Searching logs for users and finding transaction details on MDM databases. Basically we are finding a detail which transactions are failed and shared with respective team and analysis To acknowledge application incidents to its respective support team based on its application category & issue details. To function as a single point of contact for all customers. To manage the incident / service request life-cycle (updates, closure and verification). To trigger SMS updates on jobs aborts & delays in production EOD/BOD batch operations. To follow up the incident, pending with the application team till its resolution on mail. Initiating MIMP for critical and high priority issues having major impact on its performance to users. To respond on mail to users in case of any query/concern/ assistance with respect to application incidents. To handover pending & completed tasks & sharing important updates with the next shift at the end of the shift hours. Working on the Dynatrace tool to monitor all critical applications. Working on the Grafana tool to monitor. To monitor all critical applications within the organization & escalate the alerts in case of any discrepancy. To raise an incident in case of Major Alerts. To follow up on the escalations until the resolution. To get the RCA in standard format for the major incidents. To share a daily incident report to the respective leads. To handover pending & completed tasks & sharing important. ACHIEVEMENTS - Spot winner Award and Certificate from Clover infotech. Team work Award and Certificate from Clover infotech.

Experience

1. Software Engineer

   Clover Infotech

   Jul 2021 — Present · IN

   Designed and normalized databases, ensuring data integrity and security.Developed SQL and T-SQL scripts for performance optimization and reporting.Provided technical support, conducting root cause analysis on recurring issues and implementing long-term solutions.Monitored system performance and executed backup/recovery strategies, enhancing system reliability.Coordinated with vendor teams to resolve integrated module issues and document technical knowledge in SOPs.Served as the main contact for customer incidents, managing the lifecycle from reporting to resolution.Triggered SMS updates for job aborts and delays, ensuring timely communication with users.Conducted follow-ups on high-priority incidents, obtaining RCA for major issues and sharing daily reports with management.Facilitated smooth handover of tasks between shifts, enhancing team collaboration and efficiency.

Education

• Mumbai University

  Bachelor's Degree

• Holy family convert school

  Mcom, Accounting

• Holy family convent sachool badlapur

  Account & finance, Bachelor of accounting and finance