Ashish Singh

About Ashish Singh

Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner • Effective organizational and time management skills, with a strong ability to manage multiple complex projects and shifting timetables • Be an excellent communicator with the ability to communicate with customers at all levels • Ability to build sustainable relationships with clients • Knowledge of reservation systems (GDS), IATA rules, and basic faring • Ability to adapt quickly to the fast-paced environment • Demonstrated excellent professional customer service and problem resolution skills • Strong computer skills proficient using multiple screens in an online environment • Strong attention to detail and accuracy • Build trust while being reliable and dependable

Experience

1. Operations Manager

   Holiday Tribe

   Dec 2024 — Present · Gurugram, IN

   Developed and executed high-end travel programs, tailoring experiences to client needs and consistently receiving 95% positive feedbackLed end-to-end operations to streamline workflows, improve service delivery, and enhance customer satisfactionDesigned and implemented customer success strategies, resulting in increased client retention and growthActed as a key point of contact for clients, resolving escalations and fostering long-term relationshipsDrove data-driven decision-making by analyzing customer feedback and operational metrics

Education

• IATA Training

  Foundation degree

• Indira Gandhi National Open University

  Bachelor in Tourism