Ashish Sharma
Claims Operations & Group Servicing Manager @Care Insurance
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WORK HISTORY
Claims Operations & Group Servicing Manager @Care Insurance
Gurugram, IN
As a committed and results-driven Claims Operations & Group Servicing Manager at Care Health Insurance, I lead the pan-India servicing and claims operations for our esteemed Group Health Insurance clients, managing a team of 25+ professionals across regions. My core responsibility is to deliver a seamless and efficient claims experience, covering both cashless and reimbursement processes, while ensuring consistent client satisfaction and operational excellence.I currently handle a portfolio exceeding ₹1,200 crore, including some of our most premium corporate clients, delivering high-touch service with a strong focus on turnaround time, transparency, and responsiveness.Key Achievements: • Reduced claim settlement TAT by over 70%, transforming the speed and efficiency of our servicing model. • Designed and executed client-centric initiatives such as dedicated helpdesks, regular claims awareness sessions, and client onboarding sessions, driving process clarity and trust. • Successfully streamlined and standardized workflows across regional teams, improving accountability and performance. • Built and led a high-performing team of over 30 servicing and claims experts, ensuring aligned objectives, continuous learning, and KPI-based delivery. • Fostered strong partnerships with HR teams, TPA contacts, and hospital networks, significantly enhancing the group client experience. • Oversaw end-to-end claims servicing for over ₹1,200+ crore in insured lives, maintaining quality benchmarks and exceeding service SLAs.My approach is built on professionalism, proactiveness, and empathy—ensuring that every employee and stakeholder experiences a frictionless claims journey. I believe in continuous improvement, data-backed decisions, and nurturing a team culture that reflects service excellence.
EDUCATION
Ravindra Public School
High School/Secondary Diplomas and Certificates
Vivekananda Institute of Professional Studies
Bachelor of computer science , Computer Technology/Computer Systems Technology
ABOUT ASHISH SHARMA
With a foundation in computer science from Vivekananda Institute of Professional Studies, my journey in insurance operations at Care Insurance thrives on a blend of technical aptitude and process innovation. Our team has elevated the claims process by integrating quality assurance and service delivery excellence, ensuring client satisfaction remains at the heart of our operations.My role as Claims Operations Manager is accentuated by my dedication to service delivery and a proficiency in phone etiquette, which underpin the smooth handling of Group Health Claims. It\'s through leveraging these competencies, along with cross-functional collaboration, that we\'ve achieved significant enhancements in customer experiences and operational efficiency.
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