Ashish Roul

About Ashish Roul

Senior Implementaton Specialist with 6+ years of experience in SaaS onboarding, client implementations, and platform adoption across Birdeye, Cvent, and Airbnb. I lead end-to-end implementations for enterprise and SMB clients — from onboarding and system configuration to platform training, QBRs, and go-live — supporting strong adoption, retention, and long-term customer value. With a hospitality background and experience working with global clients, I bring a strong focus on customer experience, stakeholder management, and operational execution.🤝 Skilled in client onboarding, platform training, cross-functional collaboration, and problem-solving in fast-paced environments. Open to Customer Success, Implementation, and Onboarding roles across SaaS, Hospitality, and Travel Tech, with opportunities across global markets.

Experience

1. Senior Implementation Specialist

   Birdeye

   Sep 2023 — Present · IN

   Led end-to-end SaaS implementations for 50+ enterprise and SMB clients, managing onboarding, project planning, system configuration, and go-live to ensure successful platform adoption.Owned implementation timelines and client communication, consistently delivering projects aligned with business and technical requirements.Conducted platform training sessions and Business Reviews, enabling clients to effectively use product features and realize value early.Collaborated cross-functionally with product, engineering, and support teams to manage integrations, resolve issues, and ensure smooth data workflows and system reliability.Acted as a strategic partner during onboarding and early lifecycle stages, supporting adoption, customer satisfaction, and long-term value.Simplified complex features into practical use cases, helping clients achieve faster adoption and measurable business value.

Education

• Institute of Hotel Management Catering Technology and Applied Nutrition. Bhubaneswar, Odisha

  Bachelor's degree in Hospitality and Hotel Administration, Hospitality and Tourism