Ashish Raj
Director, Product Supportability -sase @Palo Alto Networks
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WORK HISTORY
Director, Product Supportability -sase @Palo Alto Networks
Product Strategy & Vision: Spearheaded the end-to-end roadmap for a new observability product, ensuring SLA compliance and service health for a $300M ARR business. Established the \"Gold Standard\" for SASE support, now being replicated across the enterprise- AI/ML Innovation at Scale: Pioneered an AI insights engine using Vertex AI and Gemini to analyze 60k+ customer cases, converting raw data into strategic product prioritization and increased operational margins- Operational Excellence & Efficiency: Launched an AI \"NetSec Co-Pilot\" that slashed Time to Respond (TTR) by 50% and achieved a 70% automated response rate. Optimized AI infrastructure, reducing costs by 5% through advanced labeling and SME-led eval guardrails- Organizational Leadership: Directed 200+ cross-functional stakeholders to align on a unified SASE roadmap. Led C-suite discussions to integrate continuous feedback loops into the product development lifecycle, directly influencing the long-term corporate strategy- Growth & Customer Success: Architected a scalable support strategy that underpinned 100% YoY growth for Prisma Access and SD-WAN, while reducing average SaaS TTR from 15 days to 6 days.
EDUCATION
University of Colorado Boulder
Master of Science (MS), Telecommunications Engineering
Savitribai Phule Pune University
Bachelors, Engineering; Electronics & Telecommunication
SKILLS
ABOUT ASHISH RAJ
As Director for Product Supportability at Palo Alto Networks, I am responsible for integrating, supporting, and improving the Prisma Access platform, a leading Secure Access Service Edge (SASE) solution that provides cloud-delivered security and networking services.I have a strong track record of delivring 0-1 product launches and have a major impact on operational cost and efficiencies driving SASE solutions product launches and improvements for global service providers and Fortune 500 companies. I also have a Master\'s degree in Telecommunications Engineering and a Cisco Certified Internetwork Expert (CCIE) certification, among others. I am passionate about translating business needs to technical outcomes, helping others grow, and staying ahead of the curve in the fast-changing networking industry.
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