Ashish Paul

About Ashish Paul

I am an Operations, Product, and Client Management Leader with over 12 years of experience shaping operational excellence, customer experience, and team performance across global organizations such as Cambridge University Press, Amazon, and KalendarAI. My expertise spans leading high-performing teams, managing enterprise accounts (with a focus on ~$600K ARR), optimizing workflows, and resolving complex escalations in fast-paced, high-stakes environments. I have a proven track record of translating business needs into effective operational strategies and improving SLA adherence. I leverage data-driven decision-making to elevate stakeholder satisfaction and am adept at building scalable frameworks, implementing efficient processes, and enhancing client relationships. My experience also includes overseeing rights & permissions, fraud investigations, vendor management, and cross-functional leadership, all while maintaining a strong focus on service quality and operational controls. I am passionate about leading teams, mentoring talent, and driving sustainable business growth. My leadership approach is built on fostering a culture of ownership and precision, while continuously enhancing processes to meet the evolving needs of the business. Whether it’s improving operational throughput, delivering complex projects, or scaling services across multiple markets, I am positioned to take on leadership roles that demand expertise in process rigor, customer-centricity, and team management. Let\'s connect if you\'re interested in discussing how I can help optimize operations, improve client satisfaction, and elevate service delivery in your organization.

Experience

1. Team Lead Rights & Permissions, Design - Cambridge University Press

   Tech Mahindra

   Mar 2025 — Present

   Lead the Rights & Permissions, Design function, ensuring high-volume international requests are evaluated, cleared, and delivered within compliance and turnaround thresholds.2. Strengthen team capability through targeted coaching, structured feedback cycles, and progression plans, elevating output consistency.3. Govern end-to-end rights clearance workflows, removing bottlenecks, enforcing documentation standards, and tightening alignment with contractual and legal requirements.4. Coordinate with Publishing, Legal, Operations, and Content teams to resolve escalations, redesign touchpoints, and maintain frictionless cross-team collaboration.5. Maintain strategic client relationships by providing clear communication, resolving disputes, and building confidence around rights usage and compliance expectations.6. Track performance metrics, enforce SLAs, and maintain predictable delivery while fostering a culture of ownership and precision.

Education

• Andhra University

  Bachelor of Commerce - BCom