Ashish Pandey

About Ashish Pandey

Dynamic Operations & Team Performance professional with proven experience driving measurable results through people leadership, process improvement, and data-driven decision making. Skilled in managing end-to-end team performance, improving CSAT and quality metrics, and building high-trust, collaborative environments that inspire teams to exceed expectations.Experienced in performance coaching, attrition & shrinkage management, stakeholder coordination, and delivering structured reporting dashboards to support business goals. Known for resolving complex operational challenges, enabling continuous improvement, and leading by example to strengthen customer experience.Strong background in training & development, quality monitoring, upselling processes, and facilitating cross-functional alignment between Operations, Quality, and Training teams. Passionate about creating cultures of accountability, clarity, and high performance.Key strengths: Team Leadership | CSAT & Quality Improvement | Attrition & Shrinkage Control | Upselling Processes | Performance Reporting | Stakeholder Management | Problem Solving | Training & Coaching | Customer ExperienceAlways open to opportunities that challenge me to build stronger teams, accelerate performance, and create meaningful customer impact.

Experience

1. Operations Specialist

   Amenify

   Jan 2026 — Present

Education

• Delhi University

  Bachelor's degree, Business/Commerce, General

  2009 — 2013

• University of Delhi

  Bachelor of Commerce

• NIIT

  Diploma in Financial Accounting using ERP and Advanced Excel

• Instituto Cervantes

  Diploma, Spanish Language and Literature