Ashish Pandey
Salesforce Business System Analyst
- Role
- Lead Consultant at Infosys
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Ashish Pandey
Highly skilled Salesforce Architect with extensive experience in analyzing, and…
Experience
Lead Consultant
Sep 2023 — Present
Experienced Technical Business Analyst with a proven track record of driving successful Salesforce implementations across multiple industries, including Telecom, Insurance, and Healthcare. I have extensive experience in gathering and analyzing business requirements, designing solutions, and ensuring seamless collaboration between business stakeholders and technical teams to deliver high-quality, scalable solutions.Telecom: Led requirements gathering and solution design for implementing Autonomous Agents and Copilot, streamlining customer interactions and agent productivity. Developed functional specifications and facilitated cross-team collaboration to ensure the successful delivery of Salesforce solutions.Insurance: Led business analysis for Vlocity Insurance (OmniStudio) implementation, ensuring solutions met performance, security, and compliance standards. Mapped business processes and integrated Salesforce solutions to optimize the insurance lifecycle, improving operational efficiency and customer experience.Telecom: Managed requirements gathering and gap analysis for Sales Cloud implementation, defining workflows and aligning Salesforce solutions with business operations. Oversaw the documentation and tracking of requirements throughout the project lifecycle, ensuring successful deployment.
Skills
- Oracle Pl/Sql Development
- Siebel
- Java
- Html
- Requirements Analysis
- Windows
- Pl/Sql
- C
- Siebel Open UI
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