Ashish Pandey
Account Manager @Nivetti Systems Private Limited
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WORK HISTORY
Account Manager @Nivetti Systems Private Limited
New Delhi, IN
Owned end-to-end customer success for enterprise and strategic accounts, serving as the primary point of contact and driving adoption, satisfaction, and long-term retention2. Established account health frameworks using usage, engagement, performance, support, and NPS/CSAT indicators to proactively identify risks and prevent churn3. Led structured customer engagements including onboarding alignment, monthly check-ins, QBRs, executive business reviews, and onsite meetings with CIO/CISO/CTO stakeholders4. Monitored product deployment, usage patterns, and performance KPIs to improve feature adoption, optimize utilization, and ensure measurable business value realization5. Partnered cross-functionally with Product Management, Engineering, Support, Professional Services, and Sales to resolve escalations, influence roadmap priorities, and support renewals and expansions6. Acted as the voice of the customer by capturing requirements, feedback, and feature requests, translating them into actionable insights for product and leadership teams7. Delivered executive-level reporting and dashboards covering account health, risks, performance trends, customer insights, and success outcomes while maintaining accurate CRM documentation
EDUCATION
Duke University
Postgraduate Degree, Product Management
Kendriya Vidyalaya
Matriculation
upGrad
Postgraduate Degree, Operations Management and Supervision
PSIT Kanpur (Pranveer Singh Institute of Technology)
Bachelor of Technology, Electrical, Electronics and Communications Engineering
BML Munjal University
Master of Business Administration - MBA, Marketing, Operations
Kendriya Vidyalaya
Intermediate, Mathematics and Computer Science
ABOUT ASHISH PANDEY
Government & Defence Account Manager with ~4 years of experience leading strategic public-sector and defence accounts across complex, regulated environments. Proven record of driving revenue growth, executing high-value contracts, managing enterprise and government stakeholders, and delivering mission-critical solutions through disciplined execution and cross-functional leadership.Former Lieutenant in the Indian Navy, bringing battle-tested leadership, crisis management, and operational rigor developed in high-pressure, security-sensitive missions. Demonstrated success in optimizing operations, strengthening account performance, improving conversion outcomes, and managing complex programs from planning through delivery. Recognized for decisive leadership, accountability, and the ability to operate effectively under ambiguity and time-critical constraints.Combines defence-grade execution discipline with strong commercial acumen, data-driven decision-making, and customer-centric strategy. Well-positioned to add immediate value in government, defence-tech, PSU, and enterprise organizations requiring structured leadership, stakeholder confidence, and reliable execution at scale.
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