Ashish More
Manager – CX | Operations & Process Improvement Leader | Driving CX Transformation, Efficiency & Quality | Ex-Servify, Elevate K-12 & IDfy | PGDM – WeSchool’20
- Role
- Project Manager Cx at boAt Lifestyle
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashish More
Operations and Team Leadership expert with nearly seven years of experience in EdTech, FinTech, and business delivery domains. Recognized for designing and implementing scalable operational strategies that enhance productivity, reduce costs, and improve customer satisfaction.Key achievements include achieving 98% CSAT, reducing turnaround times by 40%, and driving cross-functional collaboration to meet organizational goals. Passionate about data-driven decision-making, process optimization, and fostering team development to achieve operational excellence.Proficient in leveraging tools like Power BI, MS Office, and Freshdesk, I specialize in customer service, stakeholder management, escalation handling, and innovation. My dedication to continuous improvement and operational success is supported by strong problem-solving skills and attention to detail.AchievementsStrategic Operations Management: Developed workflows that reduced turnaround times by 40%, enhancing efficiency and aligning operations with business goals.Customer Success Expertise: Achieved a 98% CSAT score and 100% SLA adherence through proactive issue resolution and effective escalation management.Leadership & Mentorship: Trained teams to enhance productivity and foster a growth-oriented culture, preparing them for future leadership roles.Process Optimization: Designed process improvements to reduce resolution times and improve service delivery through innovative solutions.Data-Driven Decision Making: Generated actionable insights from customer feedback and operational data to refine strategies and processes.Technical Skills:Power BIMicrosoft Office Suite (Excel, Word, PowerPoint)G-Suite ToolsFreshdeskAsanaKey Achievements & CertificationsAwarded Outstanding Dedication and Commitment (Operations Delivery).Successfully trained the entire operations department during high-volume periods to meet deadlines.Certified in Licensed Business Process Management Training, 2022.Volunteer ExperienceCommunity Volunteer – Robin Hood ArmyParticipated in multiple food distribution drives, serving over 800 people in a month to combat hunger among the homeless and underprivileged.
Experience
Project Manager Cx
Oct 2025 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Management Studies - Bms, Business Administration and Management, General
Welingkar Institute of Management
Master of Business Administration - MBA, Marketing/Marketing Management, General
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