Ashish Mishra
Team Leader Operation at IGT Solutions
- Role
- Operational Specialist at IGT Solutions
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Operational Specialist
Jan 2017 — Present · Gurugram, IN
Working as Team Leader Operations with responsibility of 20 Team Members.Responsible for meeting BPO Operations targets.Consistently achieving and surpassing Key Performance Indicators.Dealing with client and delivering target as forecast, escalation rate,defect rate,CSAT DSAT.Data presentation PPT and power BI data.Supervising, motivating and developing teams.Monitoring and controlling floor discipline through monitoring tools like Genesys and ITDT along with data analysis.
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