Ashish Malviya
Customer Success Lead | Certified Scrum Master | Project Management
- Role
- Customer Success Lead at Provana
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Ashish Malviya
Dynamic Implementation and Customer Success Manager with 8+ years of experience driving…
Experience
Customer Success Lead
Nov 2023 — Present · Noida, IN
Dynamic and results-driven professional with extensive experience in client handling and engagement, specializing in data analytics software solutions. Proven track record of ensuring client satisfaction through effective communication, gathering feedback, and implementing enhancements to meet client requirements. Skilled in analyzing client needs, providing product demonstrations, and guiding teams for successful implementation and growth. Adept at team management and creating valuable documentation to support product growth and selling.Key Responsibilities:•Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization. Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines and meet the agreed-upon scope.•Optimized resource allocation by accurately forecasting workload demands based on historical data analysis and current trends.•Engage with clients based on their feedback and custom report requirements, ensuring their needs are met and expectations exceeded•Proactively ensure client satisfaction by maintaining open lines of communication, providing prompt follow-up, and addressing any concerns or inquiries promptly and effectively•Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.•Act as a liaison between clients and our product development team, gathering valuable feedback on our platform solutions and advocating for enhancements to continually improve our product•Lead product demonstrations and handle implementation calls, ensuring clients have a thorough understanding of our solutions and their capabilities
Education
Ryan International School, Noida
Secondary School (10th Standard), English, Science, Social Science, Mathematics, Information Technology, French
Delhi Public School - India
Senior Secondary (12th Standard), Physics, Chemistry, Biology, English, Physical Education
Amity University
Bachelor of Technology - BTech, Biotechnology
2016 — 2020
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