Ashish Kurale
Customer Experience Executive
- Role
- Customer Service Executive at Generali Central Insurance
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashish Kurale
At Generali Central Insurance, as a Customer Service Specialist, I focus on fostering trust and care in customer relationships. My role emphasizes gathering feedback to identify service gaps, enabling improvements in satisfaction and enhancing customer journeys across digital and in-person interactions. By collaborating with cross-functional teams, I contribute to simplifying policy processes and improving communication touchpoints. Advocating for the customer voice remains central to my work, supporting retention strategies and ensuring timely, empathetic resolutions to customer concerns.
Experience
Customer Service Executive
Jul 2023 — Present · Navi Mumbai, IN
Strengthened customer relationships by ensuring every interaction reflected care, transparency, and trust. • Gathered and analyzed customer feedback to identify service gaps, enhancing overall satisfaction levels. • Collaborated with cross-functional teams to improve both digital and in-person customer journeys. • Advocated for the customer voice within the organization to drive continuous improvement initiatives.
Education
Vfx
Associate's degree
2021 — 2023
St. Xavier's College
HSC
Fr Agnel School
SSC
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