Ashish Kumar Singh

About Ashish Kumar Singh

IT Support Specialist with 3+ years of professional experience in delivering efficient and reliable technical support across desktops, laptops, printers, and network environments. Known for strong troubleshooting skills, quick issue resolution, and ensuring minimal downtime for end-users.Proficient in Windows OS installation, configuration, and maintenance, along with system reimaging and deployment using standardized organizational processes. Experienced in diagnosing performance issues, managing software installations, and maintaining endpoint security.Skilled in printer setup and network printer management, with the ability to resolve hardware, connectivity, and performance-related issues effectively.Possess solid foundational knowledge in networking, including LAN/WAN troubleshooting, IP configuration, DNS, DHCP, and Wi-Fi management. Hands-on exposure to routers and switches such as Cisco, ensuring stable and secure connectivity.Experienced in IT Asset Management, including inventory tracking, asset allocation, lifecycle management, and audit compliance with proper documentation and tagging.Adept at managing helpdesk operations, handling tickets via calls, emails, and ticketing tools while strictly adhering to SLA timelines. Skilled in providing both remote and on-site support with a strong focus on user satisfaction.A proactive and detail-oriented professional committed to continuous learning, improving IT processes, and delivering high-quality technical support in fast-paced environments.

Experience

1. Technical Specialist

   Ericsson

   Jan 2026 — Present · IN

   Provide technical support to end-users for hardware and software issues.* Install, configure, and troubleshoot Windows operating systems.* Diagnose and resolve system performance issues (slow performance, system hang).* Install, update, and manage software applications and patches.* Configure and maintain antivirus and endpoint security.* Perform data backup and restoration when required.* Install and configure local and network printers* Troubleshoot printer issues (paper jams, print errors, connectivity issues).* Replace toner/cartridges and perform routine maintenance.* Manage printer access and print server configurations.* Troubleshoot basic LAN/WAN connectivity issues.* Configure and support routers and switches (basic level).* Resolve IP addressing, DNS, and DHCP-related issues.* Diagnose and fix network connectivity problems.* Handle basic configuration of Cisco devices (routers/switches).* Configure and troubleshoot Wi-Fi networks.* Maintain records of IT assets (laptops, desktops, printers, etc.)* Track and allocate assets to users.* Manage asset lifecycle (procurement to disposal).* Conduct inventory audits and stock management.* Ensure proper asset tagging and documentation.* Handle helpdesk tickets via calls, emails, or ticketing tools.* Resolve issues within defined SLA timelines.* Provide remote support using remote access tools.* Assist and guide users on basic IT-related issues.* Manage user access and permissions.* Perform password resets and enforce security policies.* Ensure compliance with organizational IT security standards.* Perform laptop/desktop reimaging using standard company images.* Prepare and deploy new systems as per organizational standards.

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Diploma , Engineering

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Technology - BTech

• Bihar School Examination Board (BSEB)

  Matriculation , General Studies