Ashish Kumar

About Ashish Kumar

I am a dedicated and dynamic PGDM candidate specializing in Finance and Marketing with a…

Experience

1. Virtual Relationship Manager

   IDFC FIRST Bank

   Jun 2024 — Present · Thane, IN

   I as a Virtual Relationship Manager (VRM) in IDFC FIRST Bank leverages digital tools and platforms to manage customer relationships and provide personalized banking services. I have to interact with customers through digital channels like video calls, emails, chats, or phone calls to build and maintain strong, personalized relationships. By using data analytics and customer insights I have to understand the financial needs of individual customers and offer tailored solutions. I also promote and sell various banking products like loans, insurance, investment products, credit cards, by identifying customer needs. I offer advice on financial planning, wealth management, and investment strategies. I oversee customer portfolios using the bank’s digital platforms. Assist customers with accessing and using the bank’s digital services mobile banking, online banking, etc. Responding to customer queries about products, services, and account-related issues. I as a VRM address and resolve customer complaints, such as issues related to Assets, Liabilities and Credit cards. I identify potential leads through digital marketing campaigns, database management, and customer referral. I work to convert leads into active customers by educating them about the bank’s offerings. As a VRM I also ensure that customer interactions, product recommendations, and sales comply with regulatory norms and bank policies. Gathering feedback to improve the customer experience and make necessary adjustments to services. Also onboard new customers by completing and verifying their KYC process.