Ashish K.
IT Infrastructure Service Management| Incident Management| Problem Management| DC Ops | Command Center Operations| Team Management & Leadership
- Role
- Tower Lead (Command Center Event and Incident Management) at Tata Consultancy Services
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ashish K.
Results-driven Command Center & Event Management Lead with 8+ years of experience in…
Experience
Tower Lead (Command Center Event and Incident Management)
Mar 2024 — Present · IN
Lead a team of 10 command center analysts & 9 data center engineers in monitoring, troubleshooting, and resolving IT infrastructure incidents and outages. Developed and implemented standard operating procedures (SOPs) and escalation protocols to ensure timely resolution of critical issues. Oversee daily operations of the data center, ensuring optimal performance and uptime.Implement and manage data center policies and procedures.Coordinate maintenance and repair activities to minimize downtime.Conducted regular performance evaluations, provided coaching and mentorship to team members, and facilitated training programs to enhance technical skills and knowledge. Collaborated with other IT teams, including network operations, system administration, and application support, to streamline incident management processes and improve overall system reliability. Maintained comprehensive documentation of incidents, resolutions, and post-incident reviews to identify trends, root causes, and opportunities for improvement. Managed relationships with third-party vendors and service providers to ensure service level agreements (SLAs) were met and maintained.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA
2022 — 2024
Punjab Technical University
Bachelor of Technology - BTech
2011 — 2015
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