Ashish Kumar
Associate manager Yokohama Tyres | Apollo Tyres
- Role
- Associate Manager at YOKOHAMA INDIA
- Location
- Ludhiana, PB, IN
- LinkedIn followers
- 500 followers
Experience
Associate Manager
Aug 2023 — Present
Customer Complaint Handling – Resolving every customer complaints of PCR customers.Dealership & Distributor management – Resolving dealer (OEM & Replacement) queries without any escalation.To conduct dealership audits (YCN-Premium Business Partners) and take the necessary actions to ensure systems and process are in line with organizational standards.Testing and tracking of new products.E-claim and warranty portal development (Yokohama Smart Service)SOP creation to make customer centric process warranty & claim.Internal audit handle for claim dispositions to make assure zero error adjustment.Claim Analysis – Claim tire damage analysis for development of the product for PCR, Prepare the report and submit to Yokohama India H.O.Tyre monitoring – Tracking the performance of the current products, fleet and onsite visit for tyre and vehicle inspection.On job training – arranging training sessions for OEM and replacement dealerships for awareness regarding tyre warranty, basic tire technical terms, tyre maintenance and safety etc.Surveys done for product development (OEM & Replacement).Conduct various campaigns at OEM and Replacement dealers for tire technical awareness.Expert in tire damage analysis and utilizing the knowledge to convert customers from other tire Brands to Yokohama tire through fleet approach activities.Maintaining good relationship with existing Dealers and Customers in order to build long term relationship and referral business.Safety and 3S Condition Enhancement at non-manufacturing sites (C&F and rented sales offices).Support planning and implementation of quality assurance and compliance processes
Education
Govt senior secondary school kharwar Himachal Pradesh
HP technical university
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.