Ashish Khandelwal
Senior Process Manager @ Eclerx | Operations Management, Client Services, KPI Management, Process Improvement, Customer Service, People Management, Capacity Planning, Invoicing & Margins, Rewards & Penalties.
- Role
- Senior Process Manager at eClerx
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Ashish Khandelwal
As an Operations Manager at TaskUs, I oversee the management of five accounts across different domains and verticals. With a team size of over 250 employees, including 19 team managers, I ensure efficient operations and high-quality service delivery. I have a Bachelor\'s degree in Mass Communication/Media Studies from Amity University Delhi and a certification in Managing People from PHD Chamber of Commerce and Industry. My skills include operations management, communication, and invoicing. I am passionate about leading and empowering my team to achieve excellence in their roles.
Experience
Senior Process Manager
May 2025 — Present
Education
Amity University Delhi
Bachelor's degree
2004 — 2007
Saint Soldier Public School
Senior Secondary
1989 — 2003
Skills
- Mis
- Employee Engagement
- Customer Service
- Management
- Team Building
- Sales
- Team Management
- People Management
- Cross-Functional Team Leadership
- Relationship Management
- Business Process Outsourcing (Bpo)
- Bpo
- Attrition Reduction
- Voice Processing
- Shrinkage
- Training
- Consequence Management
- Leadership
- Up-Selling
- Team Leadership
- Lead Generation
- Employee Relations
- Crm
- Customer Relationship Management (Crm)
- Technical Recruiting
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