Ashish Himthani
Head | Customer Experience Transformation | Bandhan bank | IDFC | TATA | Capgemini | NIT-IIM
- Role
- Head Customer Experience Transformation - Channels and Branch Banking at Bandhan Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashish Himthani
Digital Strategy| Product | Process | Technology Winner of 5 National CX Awards for leading ‘Customer Experience Team’ ‘Strategy of the year’; Best use of ‘Voice of Customer’ Gold-Certified TBEM assessor (Tata Business Excellence), Lean Six Sigma Black belt IIM Indore alumnus with 13+ years Senior Leadership experience in Customer Experience Management across Strategy, Design and Delivery of:Customer Journeys (Onboarding, Service, Retention and Advocacy)Omni-channel Digital Experience (Self-service and assisted channels)Technology led Transformation (Gen AI, automation, analytics, CRM and peripherals)Consumer Research & Voice of Customer (NPS, Effort score, Customer Experience Index)
Experience
Head Customer Experience Transformation - Channels and Branch Banking
Jun 2024 — Present · Mumbai, IN
Education
Maulana Azad National Institute of Technology
B.Tech, Electronics and Communication
2006 — 2010
Indian Institute of Management, Indore
Master of Business Administration (MBA), Business Administration and Management, General
2012 — 2014
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