Ashish Gupta
Head- Recovery at Bandhan Bank
- Role
- Head Recovery - Contact Centre at Bandhan Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ashish Gupta
Success is never achieved by the size of our brain, but it is always achieved by the…
Experience
Head Recovery - Contact Centre
Jul 2024 — Present · Mumbai, IN
Lead a crore early-stage delinquency portfolio (0-90 DPD) across securedand unsecured loans, ensuring monthly resolution and recovery targets. Drive call center collections operations and implement digital interventions andcollaborate with analytics teams to identify self-cure accounts, thereby improvingrecovery efficiency and reducing overall collections costs. Monitor and improve team performance against KPIs, implementing cost-effective,and quality-driven collections practices. Collaborate with internal teams (Risk, Compliance, Legal) for swift resolution ofescalations, and adherence to regulatory and policy guidelines. Manage collections, tele-calling vendors, ensuring performance delivery,compliance with collection processes, and continuous capability developmentaligned with business goals.
Education
NMIMS Global Access School for Continuing Education
Post Graduate Diploma in Banking and Finance
2021 — 2023
University of Mumbai
B.Com.
1998 — 2001
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