Ashish Goyal

About Ashish Goyal

Dynamic leader with 20 years of global experience driving innovation and strategic transformation across diverse cultural and business landscapes, including India, Sweden, Italy, the UK, and Switzerland. Proven ability to lead high-performing teams and deliver mission-critical projects that align technology with evolving global business needs.Extensive expertise in Salesforce CRM administration and development, successfully managing 200+ users across EMEA and APAC. Led major enhancements to CRM capabilities, ensuring seamless integration with business strategy and operational goals.Instrumental in the end-to-end implementation and integration of Oracle EBS and Salesforce CRM systems across multiple international locations—streamlining operations, optimizing processes, and enabling data-driven decision-making.Comprehensive understanding of global sales and operations processes, including customer order lifecycle management, demand forecasting, inventory control, pricing and discount structures, invoice-to-cash cycles, SaaS billing models, and post-sales support such as returns and warranty management.Experienced in leading cross-functional IT and business transformation projects from initiation to execution, ensuring timely, cost-effective delivery with measurable business impact. Skilled in stakeholder engagement, vendor coordination, and change management across geographically dispersed teams.Strong background in setting up and leading PMO functions, driving CMMI- and ISO-aligned process governance, SOP development, and KPI tracking. Committed to building process maturity, operational excellence, and scalable IT ecosystems that support organizational growth and digital readiness.

Experience

1. IT Pmu Lead

   Intellismart Infra

   Jan 2025 — Present · Gurugram, IN

   As IT PMO (Project Management Office) Lead, I am responsible for driving strategic alignment, governance, and execution excellence across IT initiatives to support organizational goals. My role bridges technology and business functions, ensuring transparency, efficiency, and standardization in project delivery. I am reporting to the Chief Technology Officer (CTO).Key Responsibilities:• Lead and manage the end-to-end IT project portfolio, aligning initiatives with business priorities and ensuring delivery on time, within scope, and on budget.• Establish and maintain PMO frameworks, governance models, and standardized methodologies in alignment with CMMI and ISO standards.• Collaborate with business stakeholders and technical teams across geographies to define project scope, resource plans, milestones, and risk mitigation strategies.• Implement and manage tools for project tracking, reporting, and performance metrics to drive visibility, accountability, and continuous improvement.• Develop and enforce SOPs, change management procedures, and audit-compliant documentation across all IT functions.• Guide multi-vendor and cross-border teams, fostering a culture of collaboration, operational excellence, and process maturity.• Provide strategic insights for order management, customer service optimization, and contract lifecycle management to enhance end-user experience and service delivery.• Lead governance reviews, executive dashboards, and stakeholder updates to ensure proactive communication and issue resolution.• Successfully led Smart Metering (AMISP) IT rollout initiatives, improving operational readiness and system integration.• Standardized project execution framework, reducing cycle time by 15% and improving quality assurance across IT projects.

Education

• University of Rajasthan

  Bachelor's degree, Electrical and Electronics Engineering