Ashish Ghosh
Technical Account Manager @ Majesco
- Role
- Technical Account Manager at Majesco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ashish Ghosh
Technical Account Manager at Majesco, partnering with enterprise customers to maximize value from insurance technology solutions. Driving digital transformation, aligning technical capabilities with business goals, and ensuring customer success. Proven expertise in Enterprise Networking, backed by experience in Technical Support Engineering and Critical Situation Management for mission-critical customers.
Experience
Technical Account Manager
May 2025 — Present · IN
As a Technical Account Manager at Majesco, I act as a strategic partner for our customers, ensuring they maximize value from Majesco’s products and solutions. Key focus areas:Take full ownership of critical customer issues and high-priority support escalations, driving them to resolution through close collaboration with both customer leadership and internal stakeholders. I oversee the end-to-end remediation process, coordinating technical resources and driving cross-functional collaboration, while taking ownership of both internal and external communications to streamline response efforts in critical incidents.Building strong, trust-based relationships with customers. Coordinating across technical and business leadership teams to ensure seamless delivery and support. Own the design and upkeep of end-to-end Incident Management procedures.Bridge the gap between technical teams and business stakeholders by simplifying technical plans.Continuously uncover opportunities to optimize and innovate, creating added value that supports smooth renewals and unlocks upselling opportunities.Serving as a customer advocate within Majesco to ensure needs are met and expectations exceededAt the heart of my role is customer success — enabling our clients to not only solve problems but also unlock new possibilities for growth.
Education
SDM college of engineering and technology,Dharwad
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Skills
- Microsoft Office
- Microsoft Excel
- Management
- Microsoft Word
- Powerpoint
- Public Speaking
- Research
- Project Management
- Leadership
- Innovative Projects Building
- Good Communication Skills
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