Ashish Garg
Vice President - Global Service Delivery
- Role
- Executive Head of Apps and Bps (VP) at NTT DATA North America
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ashish Garg
24+ Years of Working Experience in Healthcare BPO, BPM environment, Managing Mid and Large Healthcare Operations teams with varied capabilities, across multiple locations for Payer and Provider domain.Managing Process Consulting, Solutions, Vendor relations and Business Operations Delivery role in healthcare domain (Payer and Provider), by driving continuous innovation and a disciplined approach in designing leading-edge business solutions with a team of personnel at multiple locations within India, US & Manila with a portfolio of $50+ mil (annual).• Strategic planning to position the projects in pilot/stabilization/production phases• Responsible for payer as well provider side of the business• Managing & Supporting business vendors• Focusing on driving Operational Metrics to increase efficiency and drive productivity, balance score card reviews• Planning, developing, and managing the quality and productivity of Production teams • Managing & Supporting business vendors in their daily Operations• Setting up new sites at Tier 1 & Tier 2 locations• Managing multiple locations & sites• Responsible for P&L and Controlling expenses
Experience
Executive Head of Apps and Bps (VP)
Jan 2026 — Present · IN
Education
Indira Gandhi National Open University
Master of Computer Applications (MCA)
1999 — 2002
Jagannath International Management School & Indira Gandhi National Open University
Post Graduate Diploma in Information technology & Management
1999 — 2002
IIM Ahmedabad - 21st Century Leadership course
Organizational Leadership
2012 — 2012
ISB management institute
LEAP program
2014 — 2015
Indian Institute of Management, Calcutta
21st Century Leadership Program
2010 — 2010
Skills
- Business Process
- Performance Management
- Crm
- Itil
- Strategic Planning
- Offshoring
- Outsourcing
- Operational Excellence
- Pmp
- Leadership
- Mis
- Employee Engagement
- Customer Relationship Management (Crm)
- Call Centers
- Healthcare
- Business Development
- Business Process Improvement
- Operations Management
- Service Delivery
- Business Analysis
- Team Management
- Six Sigma
- Process Improvement
- Strategy
- Training
- Business Process Outsourcing (Bpo)
- Project Management
- Recruiting
- Change Management
- IT Management
- Talent Acquisition
- Management Information Systems (Mis)
- Management
- Transition Management
- Bpo
- Analysis
- Vendor Management
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