Ashish Chourasiya
Team Leader @ TaskUs | Back-end Operations, Customer Support, healthcare RCM Assistant Manager.
- Role
- Project Manager Team Lead at TaskUs
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Ashish Chourasiya
Experienced Operations Leader with 8+ years in the BPO industry, delivering high-performance results across customer service, healthcare operations, sales, RPA tech support, and digital process management. I specialize in building strong teams, driving KPI excellence, and improving end-to-end operational workflows for global clients.My expertise spans Healthcare BPO (document verification, billing, claims, eligibility checks), chat/email support, RPA robotics tech support, and customer experience operations. I have a strong background in managing large teams, coaching Team Leaders, and handling escalations while ensuring consistent delivery across all major KPIs — AHT, CSAT, QA, Productivity, SLA, Accuracy, and Compliance.I’m passionate about process optimization, automation, data-driven decisions, and continuous improvement. Throughout my career, I have led multiple high-performing teams, managed WBR/MBR reviews, collaborated with cross-functional departments, and successfully turned around underperforming processes.I’m known for: Leading and developing teams (Agents + TL span) Healthcare operations & HIPAA compliance Robotics Process Automation (RPA) tech support KPI ownership & operational excellence Training, coaching, and quality improvement Client communication, business reviews, and reporting Strong analytical thinking and problem-solving Workflow optimization & escalations managementI am always looking to take on challenging roles where I can contribute to operational growth, automation-driven efficiency, and superior customer experience.
Experience
Project Manager Team Lead
Apr 2024 — Present · Indore, IN
Lead a high-performing support team delivering Robotics Process Automation (RPA) tech support for global clients. • Manage end-to-end BPO operational KPIs including AHT, CSAT, and SLA to ensure optimal service delivery. • Conduct root cause analysis on recurring tech issues and implement corrective actions to enhance efficiency. • Drive performance coaching and support new joiners with process training and system navigation guidance.
Education
Davi Ahilya Vishwavidyalaya University
Bachelor of Commerce - BCom, Accounting and Finance
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce - BCom, Customer Service Support/Call Center/Teleservice Operation
Devi Ahilya Vishwavidyalaya
Bachelor's commerce, Business/Commerce, General
K.v.mhow
not now, i am completed my high school K.V.Mhow
2010 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.