Ashish Chaudhary
Workflow Management Lead || Operations Management || CRM || Project Management || Ex-Cognizant
- Role
- Workflow Management Lead at Google Operations Center
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Ashish Chaudhary
9 years of multifaceted experience across Global Operations, Program and Project…
Experience
Workflow Management Lead
Jun 2022 — Present · Gurugram, IN
Leading a team working on Google Ads (LCS) for customers across the globe and managing the stakeholders, SLAs,business reviews and multiple other projects on efficiency gains, automation solutions, enhancing customer experience. Managing the SLAs as per the agreement and working closely with client for process refinement and savings Responsible for maintaining operational excellence metrics such as Utilization, Productivity, Quality, Timeliness, ROI Identifies operational gaps through data-driven analysis and develops innovative solutions to address them. Leading the projects on Change Management, Risk Analysis and FMEA along with allocating resources with RACI matrix & track resource utilization on a regular basis to mitigate operational risks. Creating monthly business scorecards to drive business reviews Collaborates with program managers to redesign processes, enhance efficiency, and increase customer satisfaction. Handles escalations for internal and external issuesx regarding performance or supplier relationships. Collaborates with multiple stakeholders across different teams, executes operational initiatives and projects. Implemented solutions in partnership with cross-functional stakeholders, vendor partners and multiple internal teams. Developed and maintained strong relationships with key stakeholders, including clients and internal teams. Allocate resources utilizing RACI matrix and tracked resource utilization in a regular basis Create monthly business scorecards to drive business reviews Collaborate with Sr. Managers to hit key business goals and define project roadmaps
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