Ashish Chandra
Corporate Trainer | Deputy Manager for Language Training at EXL | Communication & Soft Skills Trainer | Learning & Development Specialist | VNA Trainer | English Language Expert
- Role
- Deputy Manager at EXL
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Ashish Chandra
I’m passionate about making skill-building simple, relatable, and…
Experience
Deputy Manager
Sep 2016 — Present
Training delivery - Communication enhancement/Voice and accent/Customer Service/Business Writing Skills/Behavioural and soft skills/Process Interventions 2. Conducting CEF based written and spoken assessments to recruit new hires at all levels3. Managerial- Project Management - Management Training Lead for newly hired managers who are hired from premier Indian Management Campuses like IIM and FMS etc- Leading and mentoring a team of language trainers, ensuring consistency and quality in program delivery- Providing guidance to instructors on innovative teaching methodologies and tools.4. Content Creation- Creating new content to address the sundry needs of various business stakeholders- Modifying existing content to customise it to the Business requirements at hand5. Research & Development- Identifying the latest trends concerning the industry - Solving pressing challenges and filling gaps where required- Designing high level presentations to make the data relatable and aesthetically pleasing
Education
Indira Gandhi National Open University
Master's degree
Delhi University
Bachelor of Arts (B.A.)
Skills
- Nonverbal Communication
- What-If Analysis
- Employee Relations
- Employee Grievance Handling
- Business Writing
- Increasing Customer Retention
- Customer Service Training
- Team Management
- Data Management
- Training Delivery
- Human Resource Development
- Sales Training
- Constructive Feedback
- Executive Coaching
- Content Strategy
- Performance Benchmarking
- Training
- Recruiting
- Content Management
- Marketing
- Microsoft Powerpoint
- Train the Trainer Certified
- Managing Relationship with Vendors
- Consulting
- Interpersonal
- Writing
- Attrition Reduction
- Cross-Functional Team Leadership
- Team Building
- Logical Thinking
- Facilitating Meetings
- Phonetics
- Client Relations
- Assessing Client/End User Needs
- Report Writing
- Negotiating
- Project Management
- Telephonic Conversation Skills
- Business Correspondence
- Conflict Resolution
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