Ashish Bhandari
Senior Customer Success Manager @ Tata Communications
- Role
- Dgm - Customer Success at Tata Communications
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ashish Bhandari
Diligent and self-motivated Technocrat with 19 years of rich & qualitative experience in:Service Management Service Assurance Service DeliveryProject Management Relationship Management Incident/Problem Management Team Management Risk/SLA Management • Forward-focused Service Manager with Project Delivery and Service Assurance Management expertise in concepts of end-to-end relationship management, Also has hands-on experience on project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in line with industry guidelines and norms• Proficiency in leading Service Delivery and Assurance functions to ensure end-to-end ownership of service requests. Implementing short/long-term plans for achievement of Organization business objectives
Experience
Dgm - Customer Success
Aug 2022 — Present · New Delhi, IN
Service strategy• Account profitability & Revenues Safeguard• NPS, C-SAT and E-SAT
Education
Govt Senior Secondary School Kunihar
10+2, Non Medical
HP University Shimla
B.Sc., Physics,Maths,Chemistry
1997 — 2000
Institute of Technology & Science, Ghaziabad
M.Sc, Information Science
2001 — 2003
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