Ashish Bhandari

Senior Customer Success Manager @ Tata Communications

Role
Dgm - Customer Success at Tata Communications
Location
South Delhi, DL, IN
LinkedIn followers
500 followers

About Ashish Bhandari

Diligent and self-motivated Technocrat with 19 years of rich & qualitative experience in:Service Management Service Assurance Service DeliveryProject Management Relationship Management Incident/Problem Management Team Management Risk/SLA Management • Forward-focused Service Manager with Project Delivery and Service Assurance Management expertise in concepts of end-to-end relationship management, Also has hands-on experience on project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in line with industry guidelines and norms• Proficiency in leading Service Delivery and Assurance functions to ensure end-to-end ownership of service requests. Implementing short/long-term plans for achievement of Organization business objectives

Experience

  1. Dgm - Customer Success

    Tata Communications

    Aug 2022 — Present · New Delhi, IN

    Service strategy• Account profitability & Revenues Safeguard• NPS, C-SAT and E-SAT

Education

  • Govt Senior Secondary School Kunihar

    10+2, Non Medical

  • HP University Shimla

    B.Sc., Physics,Maths,Chemistry

    1997 — 2000

  • Institute of Technology & Science, Ghaziabad

    M.Sc, Information Science

    2001 — 2003

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Ashish Bhandari — Dgm - Customer Success at Tata Communications in South Delhi, DL, IN | Unifers