Ashish Bansal
Vice President Information Technology @Microtek International Private Limited Delhi
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WORK HISTORY
Vice President Information Technology @Microtek International Private Limited Delhi
New Delhi, IN
I have over 2+ decades of experience across Enterprise IT Solutions, Digital Transformation, ServiceAssurance Management, Application integrations, CRM SME, Project Management, Information SecurityOperations and ManagementBusiness Development - Lead Digital transformation initiatives, as well as efforts that result in broad organizationalchange. Key initiatives taken for migration to Salesforce CRM and setup of fully automated MES at manufacturingplants, rollout of ESS, HRMS, Automation of sale redemptions, Automation of Data analytics. Lead IT Service delivery and service Assurance for the entire suite of products across Companies BUs of includingend-to-end services and technical support, SLA and service uptime / availability, key KPIs including customerexperience across entire IT software and hardware landscape (SAP ERP, CRM, Field service, MES, HRMS,DMS etc) including EUS Overseeing service strategy, outsourcing strategy and deployment for services, vendor / partner management & governance, integrated and managed services, remote infrastructure monitoring, change & incident management,self-care portals, capex and Opex for complete operations. Setup of Business Operations Control Center
EDUCATION
RV College Of Engineering
B.E., Electronics & Communication
Indian Institute of Management, Kozhikode
Executive Post Graduate Programme(EPGP)
RV College Of Engineering
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
ABOUT ASHISH BANSAL
As the Vice President of Information Technology at Microtek International Private Limited, I lead the IT service delivery and service assurance for the entire suite of IT solutions across the company\'s business units. I have over 21 years of experience in enterprise IT solutions, digital transformation, application integrations, CRM, project management, information security and IT Service delivery & assurance. I have successfully implemented and managed SAP CRM modules, Middleware APIs and ESB, campaign management, business workflow engines, and in-memory database systems. I have also led multiple migrations / transformation project like CRM & BSS stack and the setup of fully automated MES at manufacturing plants. I am also well versed with all the key IT systems and applications in the telecom sector. My mission is to enable business growth and innovation through IT excellence and customer satisfaction.
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