Ashiq S.
Chw Behavioral Health - Public Health Liason @NYC Health + Hospitals
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WORK HISTORY
Chw Behavioral Health - Public Health Liason @NYC Health + Hospitals
New York, NY, US
Patient Advocacy - Virtual Express Care (NYC H+H Urgent Care telehealth)• Analyzed call center performance metrics and implemented process improvement initiatives to increase efficiency and customer satisfaction• Collaborated with cross-functional teams to develop and implement call center policies and procedures• Utilized call center management software and technology to manage and track call center activities and agent performance• Monitored call center KPIs and metrics and made recommendations for improvement to senior leadership• Drive the development & implementation of behavioural health telemedicine & telehealth patient-centred care plans for 1.4M New Yorkers, resulting in improvements in productivity goal achievement through coaching & connecting while ensuring adherence, conformance and quality standards.• Coordinate resources across internal & external stakeholders, ensuring compliance with mandates & utilizing specialized information systems to support the achievement of patient-centered care plans.• Create & distribute data to providers & networks to understand how to improve consult efficiency & effectively adapt intricate knowledge.• Utilize various applications such as Salesforce, Smartsheets, Bluestream & Epic Hyperspace, to effectively monitor & manage the outcomes of the Telehealth BH Consultation Service.
EDUCATION
Adelphi University
MBA, Marketing
Independent University, Bangladesh
BBA (Bachelors of Business Administration), Economics, Marketing
SKILLS
ABOUT ASHIQ S.
a••••••••@gmail.com +16•••••••36At the crossroads of healthcare, technology, and impact—transforming lives and shaping industries. That’s the story I’ve been crafting for over a decade.In New York City, I spearheaded telehealth initiatives at NYC Health + Hospitals, reaching 1.4M residents and reducing response times by 30%. In Southeast Asia, I was part of a digital revolution, driving $432M in revenue by bringing financial inclusion to underbanked communities through innovative mobile banking solutions.Every project I take on starts with a question: How can we make this better—for people and for systems? Whether mentoring teams to boost productivity by 28% or designing workflows that streamline operations, I thrive in turning complex challenges into measurable outcomes.Equipped with expertise in CRM systems like Salesforce and Epic Hyperspace, I specialize in optimizing processes, managing cross-functional teams, and delivering results in high-pressure environments. But my work is never just about the numbers—it’s about the people those numbers represent.Beyond my career, I’m a creator at heart. Writing poetry, performing music, and volunteering at animal shelters keep me grounded and connected to the communities I serve. Fluent in Bengali, Hindi, and Urdu, I bring a global perspective and cultural fluency to every role I take on.This is my journey—a blend of strategy, compassion, and relentless curiosity. Now, I’m looking to write the next chapter with organizations that value innovation, advocacy, and a commitment to making lives better. Let’s connect and build something extraordinary.
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