Ashiq Shaikh

IT Support Technician @Lakeside Performance Gas Services Ltd

Mississauga, ON, CA

Monitored the IT ticketing system queue and performed hands-on triage, resolution, and escalation activities for security incidents (low/med/high severity) in a 24/7 on-call environment. Responded to daily tickets, such as- Phishing email investigations (header/URL analysis, blocking senders, BEC)- Virus alert messages (FortiClient EDR, MalwareBytes, Windows Defender)- Password resets, MFA setup, and device lockouts- Loss of property (laptops, cell phones, door key fobs)- Power and network outages (site-specific or ISP-based)- Scheduled maintenance (cutovers, downtime) for datacenter equipment.Successfully deployed an internal phishing campaign to 250 users using GoPhish, resulting in a compromise rate reduction from 21% to 10%(YoY). This improvement was achieved by sending out monthly IT newsletters to foster continuous learning, boost productivity, and reinforce best practices for users.Managed enterprise IT equipment and provided endpoint support for 250 office users and 500 field technicians, maintaining a 100% ticket resolution rate across 25 locations in Canada. The network environment consists of a hybrid infrastructure with on-prem servers and private cloud resources (Azure/AWS).Participated in tabletop exercises (TTX) with senior management, auditors, and cybersecurity consultants to test business continuity (BC) and disaster recovery (DR) plans per NIST 800-61 Rev.2.(failovers, backups, MTTR, RPO, RTO).Reviewed cybersecurity policies to ensure the incident response procedures are easy-to-read, and correctly map to NIST’s CSF framework (identify, protect, detect, respond, recover, govern) and SOC2’s trust service principles.

Splunk Academy

Splunk Core Certified Power User (CCPU), Cybersecurity

CompTIA Tech Career Academy

CompTIA IT Fundamentals (ITF+), Information Technology

CompTIA Tech Career Academy

CompTIA Network+ (N10-008), Information Technology

Ontario Tech University

Bachelor’s Degree, Mechanical Engineering

CompTIA Tech Career Academy

CompTIA Security+ (SY0-701), Information Technology

CompTIA Tech Career Academy

CompTIA Cloud Essentials+, Information Technology

TCM Security

Practical SOC Analyst Associate (PSAA) (equivalent to BTL1), Cybersecurity